ArrivlReview the finding
Understand what happened and which page or step needs attention.
How it worksFollow the guest
Follow the guest
from question to booking.
Look at what an assistant recommends, where it sends the traveler and what happens on your hotel’s website.
01 / DiscoverFind out how your
Find out how your
hotel shows up.
A traveler might start with a neighborhood, an occasion or a specific kind of stay. The questions you test should reflect the guests you want to welcome.
Recommendations in context
Compare properties for a specific trip and record the sources behind the answer.
A website check you can act on
Review access, structure and practical information before deciding what to change.
YOUR DIRECT CHANNELAI activity →
From a recommendation
to your booking page.
Hotel discoveryCompare your market
Official booking pathCheck the next step
Website improvementsReview & approve
Illustrative product interface
✳Recommendation
⌂Official site
Booking form
Record the observed outcomeEvidence attached
02 / Follow the bookingKnow where
Know where
the next click goes.
Check whether the assistant reaches your own booking flow, finds rooms and understands the terms. Keep a record of each handoff and the reason a channel changes.
A recommendation, a booking form and a completed reservation are separate outcomes. Each needs its own evidence.
03 / ImproveGive the next visit
Give the next visit
a better path.
Prioritize the changes supported by the evidence, then check the experience again.
Approve the change
Keep control of website updates with a review before deployment.
Measure the next visit
Use observed behavior to decide what to keep and what to investigate further.